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scott D

1 reviews | Active since Feb 2016

23 Feb 2016, 06:56

******* Call on my ADSL

I have my telkom ADSL line installed in November 2015.<br> I was quoted R645 per month for a 10Mg line including line rental and 50Gig data.<br> I have paid each month the R645. My line is now suspended. I registered on line to check my<br> invoices. I found I was actually being billed over R800 a month and there are calls being made<br> accross my adsl line to the same numbers and I'm being billed for. I called these numbers and <br> I get through to some black guys who I have no idea who he is. When i asked about calls from my numbers<br> he hangs up the phone.<br> I called telkom ...what a waste of time !!!! They can do anything ..... no surprise there.<br> I asked to cancel the line they said they will e-mail me the form....still waiting.<br> So I now need to pay the account even though I haven't made the calls before they will dispute it for me.<br> <br> Never had such *** service in my life before..<br> This complaint will probably never get answered , so just check your call details coz I doubt I'm the<br> only one being *****ed.

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Replies (1)
Telkom
Telkom's reply23 Feb 2016, 08:14
Official
Hello scott.delaney,

This response serves as confirmation that your query has been received.
Your reference number : SM204027.
A consultant from our billing team will be in contact to assist with the query.

Regards
Telkom Social Media Team.