******* blacklisting

On the 7th of February my cellphone, that I purchased from FNB was blacklisted by Telkom Mobile. After months of no responses one consultant final told me that it was due to bad debt and my inability to pay my contract. I then sent them all my documents proving that I hadn't purchased the phone from them and all they could say is that they aren't willing to remove it from the blacklist. I am still paying for a phone I cannot use and it is 9 months later