******* Black Listing

Telkom is by far the worst company I have ever dealt with. I have had better service from the Public Sector than by them. I cancelled my Fibre contract with them in June 2018 as they did not provide Fibre internet at my new address. To simply cancel was a nightmare, I couldn't do it at a walk in store, I was told to create a profile online and cancel online. The website was not user friendly at all and I was only contacted a month later after submitting my request online by a consultant from Telkom to cancel. He advised that should there be any money owed to Telkom that I will be contacted. I was never contacted and considered it cased closed. In November 2018 I app**** for a homeloan to find I have been black listed by Telkom. So naturally I called Telkom, I was informed that I owe them R2445 and that they couldn't debit my account as my account is limited to a R1000 which is absolute hoghwash! I gave them full authority to debit my account when I signed for Fibre. To simply black list me is an disgrace. I have never in my 14 years of having credit profile defaulted on one single payment. It's now been over a month and several tedious phone calls to Telkom and I'm still waiting for my paid up letter!! I cannot secure my homeloan without this and Telkom simply don't give a damn and refuse to put me through to a manager when I call. I will be seeking legal council, I'm done struggeling with this useless company.