******* BILLING & DEBITING

So before I hand this matter over to the National Consumer Commission (it has come to that as our very own SOE wants to ***** and ***** people of their money)

I took out a WiFi deal (10GB/month) from telkom end of December 2015. Contract ENDING on the 14/01/2018.

MidNovember 2017, I followed THEIR (telkom) protocol, emailed my completed cancellation form and certified copy of my ID to ********** the automated response came in that I will be contacted WITHIN 21 days. I’m still waiting today!

On the 01/12/2017, I went to Southgate to go and inquire about this. They asked me to send it again, so I went a step further and also emailed it to the consultant Nozipho **********

On the 03/12/2017 I’m the one who followed up. Got another consultant at ********** including ********** NO luck.

I follow up with ********** again on the 04/12/2017. She ignores me.

On the 05/12/2017 I get an email from ********** telling me she was on leave. She’s definitely going to sort it out. Lies! As I’m still waiting till today for it to be sorted out.

On that 12/12/2017 I follow up with ********** She ignores me.

On the 14/12/2017. I get an email from ********** asking me which number should she cancel. I respond same day telling her it’s the ********** 121 number. She ignores me.

Now here I am thinking everything is sorted.

On the 16/01/2018, I review my account. I see everything is still very active. No one ever bothered to call me or send me feedback.

Contract expired on the 14/01/2018. I sent my cancellations MANY TIMES more that 31 days in advance. (WHAT THE HELL IS THE POINT OF A CONTRACT AND PROTOCOL?) They just continue with their ******* ways.

On the 16/01/2018 I follow up with ********** on What the fell is happening? She ignores me.

On the 01/02/2018 I follow up with ********** AGAIN. She ignores me AGAIN.

On the 05/02/2018. I got to the telkom store in Southgate. They tell me to call 081180. I get a consultant who tells me to email everything to her ********** She assures me she will deal with it WITHIN 48 hours. Lies.

48 hours go past. No one contacts me. No feedback from her.

On the 07/02/2017. I follow up with ********** She ignores me. I follow up on the 08/02/2017. She ignores me again.

On the 13/02/2017. I follow up with ********** she ignores me AGAIN.

Until today, the day of LOVE. I’m sitting here fuming and angry at the incompetence of this company and the blatant disregard of customer care. Mind you, they are efficient when it comes to taking their money.

So fellow South Africans. Telkom cannot be allowed to do as they please. I’m calling on anyone who is facing the same predicament to come forward. I am willing to assist even. I’ll be petty until they get their act together.