******* BILLING AND BAD CUSTOMER SERVICE

In June I subscribed for Telkom's Do Premium DSL. The product was advertised as including line rental. <br> <br> I received my first invoice and was being overbilled. I went to the store and found out that I was being charged for line rental. I complained in-store and the branch manager (Louise Smith) called me back. When I told her the package was inclusive of line rental she denied it and said that Telkom didn't offer that package (calling client's ***** is not very good customer relations). I responded by emailing her screen shots of the advert from my browser history showing that the package was advertised as inclusive of line rental.<br> <br> I received a delivery and read report on my email and I sent a follow up email a few days later. Louise has not bothered to contact me back (she gave me her phone number which either goes straight to voice mail or doesn't get answered). Today is the 6th day since I sent her the screen shots.<br> <br> This is pathetic service from a branch manager and Telkom trying to bill me in contradiction of their advertising is ******* in terms of the Consumer Protection Act.