RS
Riaan S
1 reviews | Active since Jul 2015
14 Jul 2015, 13:58
******* billing / Additional charges
I recently upgraded my contract to a Galaxy S5 on Smartplan 50 @ R349 per month. This was done on the 24th of June. I just received my invoice and everything was pro-rated correctly from 24-31 June, except the Device fee. This was charged for a full month's usage (1 June - 31 June). When I phoned the call centre they just told me that it doesn't matter if I take out the contract on the last day of the month, I will still be charged for a full months \usage"for the device fee. Nobody explained this to me when I did the upgrade at the store"
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Replies (1)Telkom's replyOfficial
14 Jul 2015, 14:22Hello riaan.strydom,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM125447
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM125447
Regards
Narriman Lalla
Telkom Social Media Team
Best regards,
Telkom's reply14 Jul 2015, 14:22
Official
Hello riaan.strydom,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM125447
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM125447
Regards
Narriman Lalla
Telkom Social Media Team
Best regards,
