******* additions on my contract by Telkom

On the 15th January 2018 I took a WIFI contract with Telkom at Bayside Mall. I made it clear to the sales person that assisted me that my budget was R250 -R350 and if he had any packages that he could recommend that best fitted my budget and that I don't anything more or extra on the packages. He suggested a package which was on special at that time of R355 monthly which included 10GB (day) and 10GB (night) surfer data.

This is where the problem started - In November 2018 Telkom Debited R855 instead of R355 as per the agreement. I called the Telkom Call centre and no one could tell me why i was billed an additional R500 without my consent. I reversed the payment the whole payment after being send from Pillar to Post without a clear explanation. Then what i did was to pay an amount of R355 on the 11th of December 2018. Then in December Telkom deducted R1210 instead of R355 and again I had to go through several calls before i was assisted and told that the additional R500 is spend limit I signed up for. I went back to my contract paperwork because i knew that i would never and didn't not sign up for any additional things on my contract and i was correct, section B (Mobile product) - Spend limit of the contract shows clearly that i didn't sign up for any of those spend limit options meaning Telkom is not keeping their part of the deal instead they are adding things on the contract that i did not sign up for. I have all supporting documents. I had to reverse the amount again of R1210 and on the 2nd of January 2019 i made another payment of R355. in the second week of January my account was suspended and I called their call centre and i was advised to dispute the matter and my account was reinstated. At the end of January 2019 they didn't deduct and i called the call centre to inform them about this and made another payment of R355 on the 12th of February 2019 meaning i don't owe Telkom anything and all payments are up to date instead now, they have suspended my account and they say i owe them R1412.70 and they are continuing to bill me. When i call the call centre to date no one can give answers, some consultants just hang up on you, some can't explain what's happening to you, have sent POP but with not much success, i can't do my work because of this, each day when i call i have to deal with a new consultant and all the time i am given a new reference number regardless of mentioning the Case number i received at the beginning of this case which is ; ********** 0 , some consultants are just plain rude.... when i go to their stores i am told that there is nothing that they can do because they mainly deal with sales meaning i need to this through the ineffective call cantre........ where can i go for this - can the consumer protector assist with a case like this one?

I am so drained and i just want to put this to rest.