Ilegal billing

My experience with Telkom has been hell from the beginning of the contract.

I need clarity with regards to the exorbitant penalty fees that I'm paying without explanation.. In December I paid-R218 January-R149 February-R149 March-i sufficient funds April-R352- Reversed payment and then paid the proper installment. April-R149 April-R149 June-R149 June-R100 June-R102.70 July-R149

Everytime a debit does not go through Telkom applies a nexorbitant penalty fee without proper explanation as to how they worked out that penalty fee. In my contract no reference is made to this penalty fee and I also find it strange as to how a penalty can be significantly higher then the instalment.

I feel that throughout my contract I have been ****** by Telkoms lack of transparency with regards to processes,none of this was explained when I took the contract and I wonder if I should refer this to the ombudsman as I feel that telkom is overexposing me in this contract. Even now I owe more then 3 times my instalment And I can't afford to pay that so next month that will double again. These are very underhanded and I'm sure ******* tactics enployed by telkom.

Please investigate this as I am ready to take legal action if this is not resolved.