Ignoring Service Cancellation Request
<p>I sent all required forms for the Telkom service cancellation request to the following email address, ***, on the 17th April 2016. After numerious requests to ask if the request had been recieved i was told the cancellations team would contact me, only yesterday, over a month, i recieved a email from them asking me to resend the forms. </p> <p><br />This is a tactic to delay the envitiable of me cancelling all contarcts with Telkom so they can continue to charge me. I have piut a stop order against all Telkom debit orders which relate to the service i requested to have cancelled. </p> <p> </p> <p>This is once again pathetic service from a pathetic company. I just want out and this is the last contract... </p> <p> </p> <p>I have immigrated and therefore requetsed that the service is cancelled..i oiffered to pay for any outstanding fees for the trouter but refused to pay for the service if i a mnot able to use it. Plus it is against the Consumer Protection Act to charge for a service not being recieved. </p> <p> </p> <p>I look forward to your usual generic email making up excuses. </p>
Good morning SteveGregan.
Sorry for the inconvenience caused. Our team will follow up on this matter and will be in touch to advise.
***
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good morning SteveGregan.
Sorry for the inconvenience caused. Our team will follow up on this matter and will be in touch to advise.
***
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
