IGNORING MY PROBLEM WON'T MAKE IT GO AWAY

<p>Hi There</p> <p> </p> <p>Please note that my query has still not been resolved although the case has been closed. (only 1 of the 2 queries was resolved)</p> <p> </p> <p> I have contacted the accounts department last week Tuesday and explained the whole query to them AGAIN. i was on the phone for over 30 minutes and showed them exactly which deal i took out from the internet and they agree i have been overcharged. Can someone please sort this out. The next debit order run is next week. This has been going on for over a month. I called the call centre again on Tuesday this week and they were going to phone me back with feedback within the hour. Its been over 2 days and no phone call or feedback. i have tried to speak to the same people but i am told they don't have direct lines and they will have to phone me back, which never happens. </p> <p> </p> <p>My initial query was the below for easy reference</p> <p>"I took out the 20gb broadband contract including the WiFi router. The website indicates the cost of R449 including the WiFi router. I have now been invoiced an additional R50 for the router subscription." Why?</p> <p> </p>