zN
zandile N
1 reviews | Active since Aug 2013
19 Oct 2017, 11:56
Ignoring email
I submitted a cancellation form for a contract with Telkom in July and I'm still waiting for them to actually cancel it and stop debiting my account. I have called their customer care and sent email but to no avail.
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
25 Oct 2017, 08:03HI Zandos
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply25 Oct 2017, 08:03
Official
HI Zandos
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
zN
zandile N's updateReviewer Update
25 Oct 2017, 08:33How long will that take? I’ve been left hanging for too long now.
zN
zandile N's update25 Oct 2017, 08:33
Reviewer Update
How long will that take? I’ve been left hanging for too long now.