Ignored for 25 Minutes

On the 23rd February I entered the Eastgate Branch of Telkom. I sat in a non-signposted chair-lined queue, until kind customers pointed out to me that if I wanted a consultant, I should stand near the consultants' desks. I did so, and stood there for 25 minutes. I am 73 years old.<br> At no time in the interim had I been greeted or acknowledged in any way, except by customers. Telkom branded staff walked past me several times with no greeting or assistance. Staff trudged by, I was still ignored. Finally after 25 minutes at 17h20, a lady with no Telkom branding asked if she could help. I needed a consultant so she told me to wait. I informed her I understood that, but could not understand the indifference and rudeness of the staff there. They talked to each other constantly, a customer sat and ate his takeaway on a consultant's desk (not professional - is that allowed?) and I left without being assisted. Because the consultants were apparently busy, this is not my complaint. I just don't understand why they were so rude and unfriendly.