Ignored cancellation request

<p>Dear Telkom Customer Services,<br /><br /></p> <p>I hope you are well,<br /><br />I am writing to you today due to an account issue related to my previous home phone line.<br />I moved out on the 15th of January 2017, and visited my local Telkom branch at Woodlands mall on the 16th of January 2017. to have the phone line cancelled.<br />The consultant i spoke with had me complete a cancellation request form, and confirmed that my line would be canceled at the end of February due to the 30 days cancellation period.</p> <p>Yesterday (10 March 2017) I received an email with an invoice for March 2017, I then contacted Telkom's accounts department, who say that my old line has not been canceled.<br />She advised me to complete another cancellation request form and send it to the cancellations department. This would surly make me liable for another 30 days cancellation payment? (90 days in fact, February, March, and April).</p> <p>Please have your team check my account and payment history, I have been a good customer.<br />I physically went into Telkom's branch at Woodland to have my account canceled on the 16th of January, and believed the phone line was canceled in good faith.</p> <p>Please can you assist me to have this resolved fairly?<br /><br /></p> <p>Kind regards<br />Matthew</p>