ignore your clients then nail them with heavy bills

<p>well well telkom business firstly dont know why my accoint is with telkom business, now for my complaint 6 months ago i got a new contract with telkom i have been with them for 6 years and then i dont receive any statements from them for the 5 months i have called them and have even asked to be contacted regarding the problem but they ignored me for 3 months i did not know what to pay but i payed what i was told the system says i must pay from the call centre which was R513 which i did for 3 months then my feed was cut of i asked why they said i was in arears i told them again im not receiving emails but i paid my arears last month for the first time i received and sms saying how much i must pay but still no statements then this month an sms that states i must pay R1660 i called again and a very helpfull young man Lungane Magubane helped me and told me its only R976+- at which point i told him im only supposed to pay R699 he said the rest was reconection fees now my problem is i did not receive statements for 5 months and no warning to say if i dont pay the arears then my account will be suspended ,Lungane then found out that my email adress was wrong even thou it is the same emaill adress i have been using for 6 years, so telkom business messed up why must i pay reconnection fees for something which they never checked</p> <p>now to Lungane Magubane the only persone that i spoke to in the last 5 months great job for finding the fault and sorting it out,</p> <p> to telkom business this is your mess sort it out i dont believe i should pay reconnection fees when you messed up my email adress and sent my mail to the wrong adress thus causing problems for me</p> <p>very angry client</p> <p>garth</p>