Ignore the customer with no feedback and even worse service

<p>Strange how quick the debit orders for a Telkom Home DSL line works perfectly when it comes to the money, but when the dsl service goes offline. The debits continue allthough the service does not even exist. I have reported my telkom adsl down 2 times in the last 3 months. The first time it was with fault number 60CTK250417 and the line was down for 5 weeks of no feedback and very undescriftive gibber sms that no one could understand. The line was up for a week after that. Then the line went off again and again i reported the problem fault 531CTK040517 - I have to now phone telkom every day and bleed updates or feedback from telkom to get an update that basically says - they have no progress. Clearly the consumer is the last consern for Telkom while the client is contineud to be forced to pay. When i followed up on the over billing, as was advised that the over billing for the non existing service will go to MY Account with Telkom. That was also no the truth and i have not been credited for the money that was taken from me for a non service delivered. I am very sad arround this matter as I do support telkom in the telkom gaming area being part of a top CS Go team for Telkom. This is how a customer is treated and also how a Telkom gaming reprasentative is treated.</p>