Ignore the Customer
<p><span style="color: #000000; font-family: sans-serif; font-size: 8.576px; font-variant-ligatures: normal; orphans: 2; widows: 2;">The following question was asked:</span></p> <p style="color: #000000; font-family: sans-serif; font-size: 8.576px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I took out a Smart Home Essential contract at your South Gate branch in March 2016, which consisted of a wifi router, a portable wifi router and 3 sim cards. I was adviced that my mobile router would be delivered to my home as soon as the stock arrived. To date (29 Nov. 2016) I have not recieved my mobile router. Every time I go to inquire at the store about the mobile router I get the run around. I have left my contact details numerous times at the store as they were going to inquire on my behalf and contact me to inform me on the progress, yet I have not been contacted or updated on the progress. The year is almost over and yet nothing; no updates. Whenever I ask to speak to the store manager s/he is conveniently is not there. The year is almost over and I would like to have my mobile router please. I'm paying for a product which is not in my possession which does not sit well with me. I have even called the call center and left a complaint on the website but no avail have I received any contact from Telkom regarding the matter. </p>