******** Staff members

I honestly don't know what's wrong with Telkom, I mean since August 2017 I've asked them in store to cancel one of my contacts it was due for renewal but I canceled it then was told in store they don't cancel I need to fill in a form and send it to the department which will cancel my contract which I did, months went by I'm still being debited I resent form thinking since I'm told you have to inform them 32days before which I did, I called the call center which you wait for 30 minutes to be assisted and the lady asked me to send the form to her personal email address I did that and cc the department that cancel contracts, even now I received my statement for April they still going to debit my account I honestly don't understand why the poor service from Telkom i ask that all the money that was debited be reverses my contract term ended I chose to not renew i don't even use that sim card it's not my problem that the staff is incompitant, all I want is my money to be transferred back into my account from the time I've submitted that cancelation form