******** STAFF

<p>My contract ended on 04/11/2016 and ive had an open line since; however im still charged for the handset and i have reported this. I spoke to Kabelo who said i would be refunded- to date this has not been corrected and i have received another statement again which shows that im still being charged for the handset. I also spoke to Thango on 04/01/2017 for over an hour- i dont know if she was pretending not to understand or if she is genuinley ********. I have sent Thango the invoices; to date i have not had the courtesy of a response. I have also called in a requested to speak to manager, each time your consultants put the phone down as if we are not allowed to complain to managers. I would have kept the open line if Telkom did not help themselves to money they are not entitled to receive. REFUND ME NOW !!!</p>