******** service, horrible communication

This year for 2015 has been attrocious, I did a line migration in February and all went well. All payments are being allocated correctly then after 4 months of sailing smoothly. I am suddenly faced with line suspensions and all sorts of billing problems, only to then find out that the line transfer meant a different payment reference number. Which is understandable but not communicating this is apalling. Then after 2 months of struggling with 40 min hold times on the telephone. And being cut off on a few calls. I eventually go to the telkom shop in walmer. After long struggle I finally get all the billing issues sorted, and end off the interaction with a simple request to cancel the line with effect 31 July 2015. This is due to me being unhappy with service and also because I'm moving out of the current premises.<br> To my disgust I then get an account 2 months later and find out I now owe telkom X amount, warning me of legal action and line suspensions. I have since responded to their administration in hopes of a amicable settlement as it might just be a miscommunication, but no response as of yet. I refuse to pay for a service I cancelled and which has been inactive and not used.