******** and Poor Customer service

On 4 Feb 2018, i went to take another contract with telkom at cresta. I used counter number 8, she requested my id when she finished she it was already closed, she sent me to another counter to have my phone dispatched, without giving me my id. Later i realized i did bot have it when i wanted to make my company returns. I went to telkom i spoke to her if they can view the cctv cameras to see ifi did not leave it the day i came to buy. She toldme the manager had left. But she will check the following day and call me if they have it. From the 4th if feb i had to go there over and over telling me there is no manager and on 16 Feb 2018 i went back she just said the manager had meetings the whole time ever since, i was helped by the lady at counter 7, she asked what was my surname she went to the back and came back withmy id while the lady who helped me did not even bother. I was very angry because for 12 days i couldn't do anything without my id and i missed a lot of deadlines because of her and her ignorance. I even regret using cresta store. Customer service training should be done she does not even wear uniform amd the day of service she complained i changed from P8 to P10 when she was about to register a sim like i committed a misconduct for changing my options. I honestly think going there costed me a lot of deadlines and i don't even know why they don't call customers when they see the customer id lying at their store for so many days. An id is a very important thing these days i couldn't even go to the banks, my car, my company am very...