IGNORANCE OF TELKOM

Below is one of my emails to assist with an enquiry. My wife and I made numerous telephone calls to sort out the problem with the account - with no success.

This email below was sent to a Venter person - no reply for a week now.

Names that we spoke to since May till now:

1. Graeme Tanga - 15 May 2. Shwazi - didn't record the date 3. Thembakile - 26 July 4. Nonhlanahla Hlope - 10 August 5. Xolile Dube - 16 August 6. Dineo Selepe - 21 August

I am very disappointed in Telkom and its Staff … I am going to lose R700 odd Rand because your company is not able to assist me…. I will today contact Hello Peter to report Telkom.

I was in Bloemfontein on Friday ( I am from Bethlehem – no Telkom offices) and nobody at 3 shops including the Regional office could assist me???

It is a very simply query to sort out.

We have stopped the debit order ( which your company is still taking after we have agreed to stop it).

I also seems that no one can supply me with a contract as I am 100% sure that the agreement was a top up agreement.. if the 2 GB is used one cannot go over the 2GB.

All I request is that the amounts that Telkom requested , was reversed as agreed ( I am paying EFT) must be reversed . The amount now which is wrong is R513.00 and I am almost 100% sure there will be another R202.00 reversal fee for 15th August…

We have spent hours on the phone with no solution to the problem. The one lady sais Telkom will take us to court if we don’t pay….

I feel that Telkom is not treating us fair.

Hope to hear from you soon.