Ignorance at my expense

<p>I have never had the need to deal with Telkom and now that I had my first encounter, I never ever will! It's going for 3 months and to date I have had no joy in resolving this issue yet they deduct from my account when they're not supposed to! What they are getting away with should be *******! I signed up for a mobile device in April and within 7 days, on 24 April 2017, cancelled it, per the 7day cancellation clause. Needless to say, after 4 emails & 2 visits to their Tygervalley store, I am still in posession of the device which I am not using but my account is being debited without consent. I am unable to get through to the number on their invoice 081 180 and the Telkom Tygervalley store refuse to help me because it was not taken up in store! I have personally never had such a bad experience and I also cannot afford to pay for their imcompetence with my heard earned money! I dont know who to turn to if the very company is not able to or willing to help me but more that capable to deduct money from my account.</p>