If you want to be frustrated get a contract with telkom

I wanted to renew my cellphone contract and I called the call center to do so. I went through the entire process telephonically and that proved to have its own issues. The lady who did my upgrade could not find my address on her map and said I should pick a different address. I was not given the option to collect the phone at one of the stores and had to select an address which is not my own that is close to my home because they have an outdated system or one that is inaccurate. I was also told that when my phone is delivered I would need to provide an ID copy and proof of address which also made me think... if I provide my proof of address it won't match the address the delivery guy would go to as the system never picked up my address. So the entire process didn't was flawed to say the least. When the delivery guy called me I informed him I was not home at the time and suggested he deliver 4 days later when I will be home. A month passed and no one delivered the phone. Telkom has debited the fees for the upgrade already and I have no device. I called the Telkom order progress department and spoke to a lady whose name I did not take down who said she escalated the process and I would be contacted within 48hours. A week later I called again and spoke to Thembiso Nyid who said he had escalated the issue and asked for my phone to be delivered. He assured me that within 48 hours I would be contacted by Telkom. A week later I had not received any communication. I then called the call center again and spoke to Rajasvari Govender who provided me with the same information as the other two people. I explained my frustration to her and asked to speak to her manager who she said is Kaylin Fredrick. She said he was in a meeting and he would call me by the end of the day. She also assured me that she would follow up on my issue and ensure it is resolved. None of the above took place and to date I do not have the device. The service is disgusting and I don't understand why they are still in business. the agents are very poorly trained and unprofessional. Managers do not get back to nor do agents. its a lose lose situation.