IF YOU HAVE A PROBLEM WITH TELKOM MOBILE, IT STAYS YOUR PROBLEM

Telkom Mobile is impossible to deal with if you have a problem. Each time you call you speak to a new person, details have to be provided from scratch on each call. The agent is powerless and there are no supervisors or managers.

It is a case study of how not to run a call centre. Nobody has any responsibility and once you put the phone down you will not hear from them again. And your mobile remains out of action.