JW
Jonathan W

1 reviews | Active since Nov 2012

09 May 2017, 10:22

If you dont debit my account- that means I don't owe you

<p>After receiving no response from Telkom other than for them to open the line last month (they blocked it because they couldnt allocate a debit order they had collected) And no feedback regarding my billing queries- it is now the 9th of May- my account still has not been debited for the 799 subscription- Telkom is a useless service provider- I just want out of this contract now- this company really cannot be trusted. they debit my account if and when they feel like for whichever amount they feel is apporpriate. IF telkom catches a wake up and debits my account later this month I will simply reverse it. I have requested a copy of my contract time and again.</p>

0
Replies (2)
Telkom
Telkom's reply09 May 2017, 14:30
Official

Good day Jonathan,

Please be assured that this matter has been escalated to our Collections Team, feedback will be provided.

Your reference number is ***4.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

JW
Jonathan W's update11 May 2017, 09:24
Reviewer Update

Busi,

Escalating a matter does nothing clearly- I've escalated as far as ICSASA - Telkom really just do not give a dam. It has now been more than 48 Hours with no communication from anybody besides your stock response with a useless reference number to boot.