If you can't offer me service, let me cancel

I have a 24 month contract on smart home premium, my line is down now from the 6th of January and I await the technician, dont have a phone line and dont have internet... What am I left to do, its almost 2 weeks now and Telkom won't let me cancel my contract with them, but they cannot give me service am I paying for nothing!? Get your shot together or close your company! I will, like in the past go to the ombuds man with Telkom, they leave me no choice!