DS
Delroy S

1 reviews | Active since Mar 2017

02 Dec 2019, 08:14

If you are a Telkom Mobile Contract Customer, your security is at major risk!

Good Day

Please note that I would never in a million years advise anybody to go with Telkom Mobile, yes I have had past experiences with Telkom in other unrelated areas however i think once your security is compromised then you should stay very far from a company like this.

Last week I started receiving sms's saying that the request to port my number has been received, I did not put in any request of this sort. So i kept replying STOP as it said that if i do not respond within 40 min then it implies consent. After 2 - 3 days of this happening i called Telkom mobile and explained this situation to them, they said they cannot pick it up on their system and i do not have to worry about anything.

the sms's didn't stop so i contacted telkom again via the live chat, the agent Tracey Ndebele insisted that i do not reply to the sms and that it is an error. (I have a screenshot of this full conversation)

Low and behold, this weekend my cellphone number which I've had for many years and is linked to my banking, businesses, personal accounts, etc was ported out without my consent. This is a major security breach from Telkom mobile and if i am to lose anything related to this i will definitely retaliate with a lawsuit to telkom mobile.

I was told that my number is now and MTN number and a case has been opened. I will give it 2 days to see what transpires but if i have lost my number for good then I will escalate this security breach nationally on multiple news platforms and social media.

Whoever is with Telkom mobile please note that your banking, etc is at a great risk as anybody can ***** your contract cellphone number without your consent.

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Replies (2)
DS
Delroy S's update02 Dec 2019, 15:31
Reviewer Update
Update : They have cleaned out one of my business accounts. and i still have not received any feedback from Telkom. All this because my number was *******ly ported without my consent. I will be escalating this!
DS
Delroy S's update06 Dec 2019, 09:44
Reviewer Update
Update : I had checked the status of the fault/case that i had logged with Telkom and it was updated on 05/21/2019 as resolved! I had not received any feedback from Telkom regarding this case and it is now resolved? I called the call center this morning and was advised that my number is now an MTN number and they cannot assist. I refuse to pay any further for this terrible service, this is definitely a breach of contract and I want to cancel ALL my telkom mobile contracts as I cannot pay for a service where my personal infomation is being leaked, bank accounts cleaned out and I am not even receiving feedback from them. I will not pay for anymore invoices sent to me, please cancel my contracts, i will rather look into a more secure service provider!