If useless was a name "Telkom"

My Experience with Telkom is absolutely horrific, if no star was an option I would give it, only reason I gave 1 star is because otherwise I can't write a review. My problem is they charge R202,00 per debit order bounced how does that work by R200 and not like R50 or R30. I called then a few weeks ago because my phone was switched off and they informed me over the phone that there was R200 outstanding that I paid and that was because of debit order that bounced. paid this moths account and boom account gets switched off again this time to R60-00 being outstanding and never did the lady say that when i called they only informed me once i went in, so now my phone is off and the cant provide me with all my statments or my contract.