AK
Akhona K

1 reviews | Active since Mar 2014

29 Jun 2015, 10:49

If u want thee WORST CONTRACT, Go_to_Telkom_Mobile

1stly, I called several times about phone service being suspended, they never bothered to assist me. Granted, that's their prerogative, but I paid the amount that's due on 25th July and to date I still do not have my service back, and I can't send sms, or get data, or even make phone calls. They do nt even bother to ask u to provide thm with a bank statement showing the amount has been paid, they merely say you need to wait 7 days which I find ridiculous!<br> <br> 2ndly, I enquired abt my contract several times, 3 months back, & I asked them when it expires, and I was informed in July 2015, and I asked if I needed to do anything if I did not wish to renew, they said, no I can then go on Prepaid if I do not want to renew the contract. Lst week I called again to confirm ths, & I was informed that I needed to fill a cancellation form, and I filled it in & sent to the email on the form and faxed it as well. To make sure they received these I asked the call centre agent for the their cancellation number and she said she does not know it?<br> <br> Lastly, I askd if I wil get al the data &airtym I had b4 the service ws dscontinued as I had just purchased it, & she didnt know this too, This is JOKE!

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Replies (1)
Telkom
Telkom's reply29 Jun 2015, 12:08
Official
Hello krakri.ak,

Thank you for your post.

As per our telephonic conversation, kindly send us the documents for further assistance
Your reference number is SM117654.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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