If there was a minus star I would rate Telkom customer care -10

<p>I recently walked into a store to cancel my adsl service since I am moving. The in store consultants gave me a service cancelation form and told me, "Its easy, just complete and send a scanned copy to the spesified email adress. Whala".</p> <p> </p> <p>So I completed and email my form early Feb and was fully aware of the prorata payment for the last month.</p> <p> </p> <p>This system ran into a brick wall as I recieved another invoice for the month of March as well.</p> <p> </p> <p>So I phoned customer care, went through to billing and had the worst experience of my life. I spoked to the grinch. This person who stated her name so fast the no one can hear it, explained that they couldnt get hold of me to confirm the cancelation. They never left a message, most likely phone of a private number as those are the only calls I refuse to answer and simply carried on billing me.</p> <p> </p> <p>After I explained to her that this was unaccepteable and surely against the customer protection law, she simply kept on shouting she cant help me without me comfirming the cancellation when they phone me.</p> <p> </p> <p>When I ask if I may speak to a manager she simply asked "for what?" And repeatably cant on shouting they cant do anything.</p> <p> </p> <p>So Telkom as I have no way of comunicating to you. Please confirm my cancellation and may our paths never cross again.</p> <p> </p> <p>Kind Reagrds</p> <p>Ardan Hite</p>