If the inet doesnt work today HOW can it work 2mo?

Very disappointed that our internet has been faulty for longer than 1 month. It goes on then off, then just went off completely for the past two weeks. We've been to Telkom offices twice, where we were given a reference number for our complaint / fault. Several phone calls were made to Telkom.<br> <br> It is absolutely unacceptable that as pensioners we had to go to an internet caf? and PAY to use the internet in order to make this complaint on Hello Peter and sort out the rest of our online affairs. We are PAYING for a service that is NOT working. We are extremely disheartened & frustrated. <br> <br> Telkom did not have the decency to contact us in anyway to advise us of the progress of this matter or as to when a Technician will be sorting out the problem. It is not only our ADSL line that is not working but we cannot make or receive calls from our landline either. Our monthly payments are deducted without a hitch but Telkom doesn't hold up their end of the bargain, so why should we be paying?<br>