If telkom was a person, I would punch it in the ****ing face!!! Here's why:

I get a SMS to say that I can upgrade my Telkom ADSL to a Telkom Fibre option (but through Vumatel), GREAT!! I reply yes.

Telkom sales calls me around 3 weeks later and confirm the upgrade. I never hear from them again but a Fibre router gets delivered to me. Another week goes by and nothing, so I phone telkom to find out what the hell is going on since they don't communicate at all.

They apologize and connect me with Vumatel (who is super helpful and clued up by the way, I am very sorry that i didn't just wait for my contract to expire to go with them directly). Vumatel installs, but nothing works. i then contact Telkom again and for once spoke to an awesome lady who helped me set the router up, and that was the only good news here.

I do a speed test a week or so later and find that I still have a 4mb line cap on my profile, basically they never upgraded me!!!. I contact technical support who claimed ignorance and the idiot award and says I should speak to accounts, and puts me through (after I specifically asked that they make sure they put me through to the right place... It wasn't). The accounts department (who I was put through to), cant help either and says i should speak to sales, but I have to now phone 10213.

I am clearly Telkom's dog, being expected to run around after it for a service that I pay for. After a hissy fit with the accounts department I decide to contact Vumatel, and the very first person I speak to was able to tell me more about what I need to do to resolve it then the guys from Telkom (even if they weren't in the correct department, this is another company!).

So I did need to phone 20213, but now at least I know which options to choose and what to guide the Telkom's staff on (because they are clueless themselves). I reach the right place at around 11:00am on Saturday, its seems I am in the right place finally, but alas, their system is down and they cannot assist me!

The lady tells me to please call back in 2 hours (doesn't even offer to call me when its up and running, not that I'd expect it would happen she did), the great thing about calling back after 2 hours though is they close at 1pm on a Saturday! Thanks you ****ing sneaky asshole!

No I have to wait until Monday before I can hopefully resolve this, Ideally though it would have been wonderful to take this service and shove it up Telkom's ass and move on to someone else.