If I could give 0 stars I would

<p>Good day,</p> <p> </p> <p>My faults on my line ( ********** ) were closed without anyone attending to them. I got a notification stating that Gawie De Necker attended to my fault and that the fault was restored. Nobody ever contacted me or even pitched up at my home to do anything and the fault was closed? Does Telkom not have any internal checks to ensure the work was even done?</p> <p> </p> <p>So I phoned the number 10210 to ask them what is going on? Why was my fault closed without anything being done? The only response the call center could give me is that:” they are sorry and they will have to open up a new fault”? So now I'm back of the queue again to hope someone will respond to me?</p> <p> </p> <p>The thing that really left me dumbfounded was the utter lack of support from Telkom (no service to speak of whatsoever, so not even sure why you are in the service industry?) The call center could not do anything and they cannot put me through to anyone who can do anything, so literally my only channel to get assistance is a giant farce of I'm sorry Sir we are unable to do anything but log a new fault? How is this customer service?</p> <p> </p> <p>The call center attendant did not put me through the call center supervisor, even after I insisted numerous times, stating the supervisor won't be able to anything that he can't do. So any hierarchy you might have seems to be redundant as everybody is supervisors?</p> <p> </p> <p>Refused to give me the number of the department that assigns technicians, refused to let me speak to the manager of that department, basically everything is refused or not allowed. Yet again proving the only channel you provide is an illusion as there is no attempt at reaching any resolve. Nobody is willing to take any responsibility and nothing gets done.</p> <p> </p> <p>What I did eventually get out of the CONSULTANT (which is defined by the way as a person who provides expert advice professionally (you should look into changing that title as it is incorrect)) is the names of the technician and the technician's manager.</p> <p> </p> <p>So please let me name and shame Ms Attie Van Vuuren and Gawie De Necker as two of a long list of utterly *********** employees that you have at your disposal.</p> <p> </p> <p>The service you have provided thus far is so bad that I feel physically sick and exhausted, probably because my mind cannot comprehend the utter lack of anything that would even resemble service from a reputable company.</p> <p> </p> <p>So even though I know the person reading this is not directly responsible for causing my complete vexation and dissatisfaction, I want to challenge you to take responsibility and not just give me an automated message of how you are sorry for any inconvenience you have caused me and that someone will attend to my query as soon as possible, but actually taking action and getting my issues resolved.</p>