If at first the call center fails, TRY the CHAT SERVICE!

I had almost given up... An ADSL line was installed at my home on 19/08/2019, I patiently waited the full 48 hours to be able to access the internet. I didn't mind having to wait longer- honestly being in the Service Dep. of the Motor Industry I also understand that when it comes to technical assistance things are not always as clear cut as customers often assume and having patience often gets you the best results. But naturally, by the evening of the 27th of August I was totally frustrated, having exhausted a lot of airtime and free minutes calling 10210, I decided to contact them during business hours when I was fresh and much more peaceful. My telephonic conversations with 2 agents made me so irate today that I was on the verge of cancelling my subscription and just giving up! I wanted to name and shame but I think that focusing on the good is what generates more good service!!! So, I took a deep breath and said let me give a different avenue a shot. And that is when I entered the chat service and was introduced to someone who saved Telkom's image for me. A gentleman named Siphamandla Nazo, his was efficient, polite, patient and did not give me the impression that he was trying to rush assisting me. I AM EXTREMELY GRATEFUL FOR HIS SERVICE!!! He addressed all my queries and he was professional and polite! I haven't even confirmed if my wifi is up and running, yet I am fully confident is his work- all from a mere chat! Please try my suggestion, IF THE CALL CENTER FOLKS ARE FRUSTRATING YOU, GIVE THE CHAT SERVICE A CHANCE- it truly is brilliant. Please keep up the EXCELLENT WORK Siphamandla - the world needs more people like you!!! THANK YOU!