iDirect Telkom - No Service - Disgusted

<p>*** Authorisation to Retain stand alone email address as I upgraded my package with Telkom and this is protocol. Only comms with iDirect Telkom is to email and there is no response to emails to release my email address to Telkom's Technical Department to assist me in logging and setting up my retained email address of more than 10 years. My Tin No. Tin ********** for Telkom upgrade refers. Both Telkom & iDirect service is Appalling and unqualified staff in Sales (cannot follow through with upgrade efficiently) - I have reference of 5 1/2 hours of this (recorded conversations) and their Faults - same scenario. Now I have no email service after upgrade & no response from iDirect and Telkom Technical cannot help until iDirect release my email address (currently blocks Technical due to 'duplicate'). Disgusted on all levels. </p>