Idiots

Good Day,

I would like to cancel my ADSL due incompetence from your consultant and lack of communication.

I don't see why I should be charged for a line that is not working and can not be repaired because the only reason I am cancelling is because your service was pathetic during this process. I have been through this with them for 3 other devices and choose to move to Mweb and I have never had better service since I had no issues with them what so ever. I am always informed if there are issues and do not have to call in and go through 15 consultants till someone can help and with Telkom even those consultant don't help including the managers who are always in a meeting or not on site which I find ***********'s from a company that should always have a manager available in cases like these coming from a call center background

If you had a business that depends on internet and there is issues and that goes on for 10 days which affect me and I don't get help would you recommend someone to stay or move to better service provider because my internet is with Mweb and I called them and there is nothing they can do because of the phone line so I prefer to go to them moving forward as they provided me with service than any of your consultants that i have spoken too.

I called on the 4th April 2023 at 08:37/09:44, 09:47, 09:48,09:46 to advise the consultant that my line was not working and was told that they would send someone out to repair the line. I waited and called on the 14 April 2023 at 08:37 08:49 09:04 09:04 09:07 09:16 09:16 09:16 09:18 09:24 09:27 09:29 09:29 09:31 09:45 no one helped me and I asked for managers and was told that no manager was available due to them not being at the site which is honestly ridiculous because from knowledge working in the industry a manager should always be available. I have been trying to get help and no has been helping me at all. I run a business which my internet is required and with the service i received I do not think that I can put my business in this situation again where it has been 10 days and no one has assisted.

If the line was no longer being repaired that should have been stated the day I called and we could have come to an solution but due to lack of knowledge from your consultants I would rather chose to go with Mweb due to better customer service and most of your consultants can not even speak English fluently without stuttering.