AS
Aqeela S
1 reviews | Active since Jun 2018
03 Oct 2018, 07:57
IDIOTIC BEHAVIOR
I find it so bizzare how my neighbors who logged a complaint about there phone line after I did had now got a working phone line and yet my line is still down. Telkom is pathetic and has sense of professionalism what so ever. Utterly disgusting
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Telkom's replyOfficial
29 Oct 2018, 10:26Good Day Aqeela
Thank you for making contact with us. Your fault has been investigated it would appear your line has been linked to a network fault. Our techs have come to the conclusion the cable will not be replaced.
You should be contacted by our fulfillment team to advise on an alternative service . You could as well have a look at our coverage map to view what products and services is available in your area. https://secure.telkom.co.za/today/ucm/
Please accept our apologies for the inconvenience caused.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply29 Oct 2018, 10:26
Official
Good Day Aqeela
Thank you for making contact with us. Your fault has been investigated it would appear your line has been linked to a network fault. Our techs have come to the conclusion the cable will not be replaced.
You should be contacted by our fulfillment team to advise on an alternative service . You could as well have a look at our coverage map to view what products and services is available in your area. https://secure.telkom.co.za/today/ucm/
Please accept our apologies for the inconvenience caused.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,