Identity theft? Or just because... Telkom?

To whom it may concern,<br> <br> The call center contacted me on 2016/04/06, during which I did an application for fixed line. All went well and I was told that I would receive a call/sms to go to nearest Telkom store to sign and provide documents. This call/sms was supposed to take place within 7 working days as I recall. I have received nothing to date, so I went to a Telkom store today. To my surprise they could not locate any trace of the application which was made, I then had to do yet another application. Now I also have to wait another 7 business days. <br> <br> I am concerned as to why I had to give out personal information to a call center agent, when none of it was clearly used. Was I de*****ed? <br> <br> I am severely displeased by having to wait yet another 7 days for line installation (connection on the exchange). Business stands still while there is no other service provider to turn to for fixed line, allowing Telkom to take their leisurely time.<br> <br> The online chat facility and call me back function is also useless. Times out due to no response from available agent, and nobody calls back. <br> <br> Please assist.