Identity theft

Iam very disappointed in Telkom, Thursday 19 December I received sms informing me that the money I will pay will be higher due to sim activation , I contacted them via their facebook inbox making them aware that I know nothing about any contract and I don't have any contract with them. They responded on Sunday and they confirmed that 2 contracts were taken in my name Thursday 19 December 2019. I went to the police station and reported the matter, Monday 23 December I went to their Richardsbay branch to report the matter, I then called them trying to find out if the phones were already delivered and to which address were they delivered, I was given a run around for hours being transferred from 1 department to the other and told "we can not pick up the address on the system mam"

How can the system shows only the contracts taken and not show the details of the person who processed the application nor the address where the phones were delivered? Something is really fishy in that Telkom call center and if nothing is done about this more people are gonna be ****med through this.

I am not a client of Telkom I have never been one so I would really appreciate them to deal with this and find out what really happened to those phones, who processed the application and where the phones were delivered as I won't pay a cent for something that I know nothing about!