1 reviews | Active since Nov 2016

10 Nov 2016, 16:48

Identity theft

<p>About a year ago we had the terrible experience of finding out that someone had opened a Telkom cellular account on my name and that debit orders had been going off from my account without my consent. We followed it up at the store in Tyger Valley at the time, only to realize that the account had been opened with a false id book in Rustenberg area. </p> <p> </p> <p>We opened a case for identity theft at the police station and luckily we did not lose too much money as the banks could reverse some of the transactions. Recently we put in an offer on a house, only to find out that I had been blacklisted with Telkom, for a mistake that they had made. Telkom opens a contract on my name, illigally, without my consent, and then they blacklist me for their a loss.</p> <p> </p> <p>Hopefully someone can help me from Telkom, or else I can go the legal and ugly route, for this is very frustrating.</p>

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Replies (2)
Telkom
Telkom's reply10 Nov 2016, 19:54
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply15 Nov 2016, 08:28
Official

Thank you for taking our call.

This is to confirm that your query has been resolved and closed,

kindly convert the complaint for us.

have a great day.

Kind regards,
Launa
Telkom Social Media Team

Best regards,