<p>Sadly I allowed my debit order to bounce at the end of August 2016. I paid the account in September 2016. To date my account is still suspended! I have called Telkom Mobile repeated (more than 20 times!!!) Each time I have been told that they are really sorry and the call has been escalated to the consultant's manager and that it will be sorted out. At the end of October I even paid an additional amount, even though I have had no service since September, just to ensure that my account was re-activated. At this very moment in time my account is in credit to the value of more than R700 and I still have NO service. My recent calls have been that I have refused to talk to the consultant and I have insisted that I talk to a manager - no such luck, they are always busy on a call or in meetings. The last call I made I got hold of a very sweet lady (Lynn Sammy) she emailed her manager (Toni Venter) about my situation. Well, what a surprise, Toni never came back to me, and my line is still suspended. On the 22nd of November is emailed both Lynn and Toni expressing my disgust at the lack of service - no response from either of them and my line is STILL suspended. When I go to the walk-in center at Fourways Crossing, no luck either!!!! HELP ME!!!!!!!!!!!</p>
Hello monique-de-chalain
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Hello monique-de-chalain
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
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