SM
Sihle M

1 reviews | Active since Feb 2013

04 Jan 2017, 11:02

I would never recommend telkom mobile - HATE HATE HATE

<p><br />The agent suspended my number after I specifically told her not to touch my number and only blacklist the phone. Ive spoken to over 10 people at the call center who told me they have logged a call to back office to reinstate my number which will take 48hours. After waiting for over a week without been able to use my number, I called again and was told that I need to go to a store, the nearest store to me is 200km away. Now I need to pour petrol and go sort this out whereas the problem was caused by telkom..... I still can't use my number. I forfeited minutes and data and a new month has started but I can't use my services!!!</p>

0
Replies (2)
Telkom
Telkom's reply05 Jan 2017, 08:31
Official

Good Morning Sihle,

Your query has been sent to our Accounts team to have the sim card resumed, feedback will be provided.

Your reference number is ***1.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

Telkom
Telkom's reply05 Jan 2017, 14:06
Official

Good day,

Please note that your service has been resumed.

Regards,

Busi

Best regards,