I would never recommend Telkom

I’ve always heard that Telkom sucks at cancelling contracts and now I am experiencing it. In Oct 2022 my husband and I were ****** of our phones. I called Telkom to block the phones and asked that they cancel the contract. I was charged a cancellation fee as well as the outstanding fee. Now a year later I am told that only one phone was cancelled. How is that possible when I asked for both to be cancelled?! I even called in to check that the contract for 2 phones was cancelled and the consultant said yes. A year later a Telkom assistant is asking me to confirm when I asked for the contract to be cancelled, surely they have a record of this! I refuse to pay for a contract that I cancelled!!!! I have called more than once and no one has assisted me, instead they keep debiting my account!!