I would like to take legal action against Telkom

My 10mb ADSL package simply does not deliver! This has been going on for one month now. I reported it last week already, and still have not heard from the technician. I'm fed up. I've been cut off, I've had the phone put down in my ear and quite frankly it seems that nobody at Telkom actually gives a s**t!<br> <br> So, my only option is to seek legal advice for breach of contract. I think this is the only way that they will take notice. Their Facebook page is completely useless, I don't know why they bother and it seems thousands of people are having the same problem as me, so I think a little legal action to shake things up. <br> <br> Does anybody know where I could go? I got some options from my social network but I wanted to see if I could make any head way through HelloPeter. <br> <br> I'm taking this seriously Telkom - sort out your appalling service.