I would like to lay a formal complaint

Upgrade on my cellphone for Telkom's double deal Samsung's A33s for R499 for 2 phones for one price order number as follows : ***A I have recently taken up an upgrade for the double deal promotion for Samsung A33s and I have only received one phone the other phone has not been delivered as yet.

Yesterday I have spoken to a colleague from Telkom stating that I cannot receive the second phone due to Samsung not providing them anymore which is not my problem.

I want this to be escalated further 😡😡😡😡😡😡