I WON'T PAY FOR INCOMPETENCE!!

Melissa Beukes - if that is even her real name - came to our offices as a Telkom representative. She told me that my current line could be upgraded for only R640 per month, I was paying R576, but the line would be faster, but still uncapped etc. It sounded too good to be true which I told her & she assured me no additional costs would be incurred. HA! JOKE was on me! 1stly our line got capped, then we contacted Telkom again to go back to our original package - no problem it was changed back. Then the bill came there after...R2221!!! Showing things I've never heard, nor was ever mentioned by Melissa!! Logged a call with Telkom to lodge dispute on 11/06/2015...no 1 bothered to inform us of outcome, called again 2 weeks later to enquire about issue then was informed dispute was declined becos it was logged incorrectly, new 1 was would be logged by Pinkie. Today I receive an sms stating that my account is in arrears...yet nobody has bothered to inform me of any outcome since the last call was logged! spoke to a consultant today again & was informed someone would contact either myself or husband...still waiting! just becos Telkom holds the monopoly they think they can do as they want!!