I won't be paying for your mistakes TELKOM

First I have to struggle for a week to get my user name and password for the new ADSL line that was installed at the new house I moved into. Then I get a bill nearly double what it should be, because Telkom decided to add on products I never asked for and never cancelled my previous line which I had to go in to the Telkom Tygervalley shop to cancel, because I could not get through on the 10210 number. The lady who did the cancellation never booked it and now I have to pay for a line I haven't used in 3 months! Horrible service. Telkom is not reliable AT ALL.