I WISH TO CANCEL MY TELKOM INSURANCE!!!

I need assistance ASAP!

My partner has been fighting to get his old device removed from Telkom Insurance. We went into Telkom Woodlands and they gave us all the needed info to reach Telkom insurance, we whatsapp'd, emailed, and even tried to reach them via call. I can't seem to get assistance.

Problem: He took out insurance a few years ago on an iPhone 6s Plus, it was being paid till now 2021, R196 per month, he lost that phone, upgraded to a new one and requested the insurance switched over to the new iPhone 8 Plus.

This was 3 years ago March 2018. When his phone dropped and broke a few weeks ago, we went in to have the screen repaired, they stated we are not covered on this device and therefore can not claim. Only on his old iPhone can a claim be submitted. The phone does not exist anymore. We have been paying R196 for over 5 and a half years. R11 760 was paid and we can't claim for a R1400 screen repair.

Please note, we then tried to cancel the Insurance, but can't get assistance or help to sort the matter. My partner then decided that we will just not pay the insurance further as this is such an irritation to deal with.

I have been getting threatening messages from Telkom on my personal mobile stating: "Payment is overdue, will result in interruption of service, credit bureau listing and collection my attorneys.

The whole account is paid, only the insurance not. Can we clear this up?

I WISH TO CANCEL MY TELKOM INSURANCE!!!

If I need to pay one last time, Fine, but I need to remove the device ASAP!

ALSO, I have tried to switch the remaining Phone And Tablet on to my name, it was not successful in store as I was notified months later, they need my fingerprints, when I went back, they said I must start the process over and need my partner there as well. :( This is rather annoying.

I love Telkom and want to not have these issues anymore, I need assistance TODAY!