I will take my business elsewhere

I tried to take out a cell phone contract with Telkom mobile. I needed to submit some outstanding documents and was told to do so over email. Following this I specifically asked over email and telephone whether everything was in order. Each time I was told everything was approved. After some issues with the colour of the device I decided to take what was available. When I went to the store to collect it they informed me that there were still documents outstanding and I was unable to take the phone! Since your staff are unable to communicate effectively I will move my business elsewhere. When I wanted to lay a complaint about the service they told me that they are not allowed to give out the number for the head office and I could not get the manager's details (only a first name Katlego). No business cards, nothing. The manager was also busy unlocking another device while apparently listening to my request. When I asked Keleabetswe Mphake to write down her details, she gave me the store number (which I obviously already had) - and it was written down incorrectly. USELESS.