CV
Celeste V

1 reviews | Active since Apr 2011

18 Jun 2015, 16:25

I will not pay for a service I did not have !!

My ADSL line was installed in February 2015 and worked only for about 4 weeks. I reported that the connection keeps dropping but every time the port was reset only helping for a day or so. Eventually a Technician was sent out and he was not able to connect my router. I phoned to get my password reset and kept getting an error that the Telkom server was busy and I should try again later. This kept on for quite a while until I eventually phoned Telkom again only to be told by the consultant that he cannot help me. I requested a Technician and was told that they cannot help either, but he will have someone phone me, a week later I still had no contact from Telkom and cancelled the service. Now I keep getting bills, which I WILL NOT PAY because I had no service. Kindly clear all outstanding amounts. <br> Furthermore I had queried the monthly subscription amount via an e-mail on from your website in March 2015 and never received any reply. I was clearly told that the subscription would be R750 per month - which is also on your website - but when the account came it was a lot more. <br> I expect feedback from Telkom regarding this. <br>

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Replies (1)
Telkom
Telkom's reply18 Jun 2015, 18:15
Official
Hello celeste3,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note that this matter is currently being investigated by our Billing Team and feedback will follow. ***

We sincerely apologize for the inconvenience.

Kind Regards
Tebogo Nash
Telkom Social Media